Terms and Warranty

If you unhappy with the  product, you may return the product to us within 7 days  of receipt.


Return address:

Cowpasture  Unit 9
W34 WK79


Terms and warranty

Product must be in the same condition that they received, unused and in original packing with original receipt.
Upon return of the product will be inspected we let you know if refunded was approved, if Yes you will be automatically refunded  on your original payment- only for product, shipping cost is not included.
Please remember it  can take some time for your bank to process the refund.
Our warranty starts from the date of the purchase and is valid  for the original owner of the E-bike,
E-scooter with the original receipt.
Battery and Motor its are covered under a 6 months warranty from date of purchase, excluding wearing parts.

Warranty does not cover

Wearing parts include bearings, seals, cables, cable housing, all lubricants, oil, grease and brake fluid, chain, sprocket, chainrings, brake pads, tyres, bar grips and bar tape, derailleur hangers, among others.

Damage or defect as a result of incorrect or unintended use( lack of care and maintenance) or negligence, damage to paintwork or, excessive stress and modifications to the frame or fork including the installation of additional components, damage from jumps or overuse of other kinds.

The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment / accessories.
The product has suffered accidents or damages caused by external factors, atmospheric conditions or any other such events.

The faults are caused by dirt, impurities, water, foreign bodies, etc., where applicable.

The product was used in the heavy rain or driven through a body of water with a depth bigger than 4 cm.

Product or parts identification series / codes / marks etc. that are deleted / illegible, marking or embossment crafted, made for various purposes Spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them.

Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions.

The product has not been used according to the conditions of the user manual. – link Product’s faults are caused by vandalism or similar causes.





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